Whatever your question — registration, deposit, withdrawal, or cricket betting — Cric ExFind clear answers to all your questions at -'s Help Center.
Select the type of issue you're facing
Registration, Login, Password Reset, KYC Verification
Deposit, Withdrawal, bKash, Nagad, Rocket
Welcome Bonus, Cashback, Rebate, Voucher
Betting rules, understanding odds, in-play betting
Account security, password, two-factor authentication
Cricket betting, casino, slots, live games
App Download, Installation & Usage
Betting Limits, Self-Exclusion & Helpline
Cric ExOpening an account at - is quick and simple. Just use your mobile number or email to complete registration in a few minutes.
Please note that each person may only hold one account. If multiple accounts are found, they may all be closed.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes about 2 minutes.
Before your first withdrawal, you'll need to upload a photo of your National ID or passport. This is a one-time step to keep your account secure. Without KYC, large withdrawals will be put on hold.
Entering the wrong password multiple times may temporarily lock your account. Wait 30 minutes or reach out directly via live chat or at support@cricex.me.
Click the "Deposit" button from your dashboard.
Choose bKash, Nagad, Rocket, or another method.
Send the amount to the number shown and provide your transaction ID.
Your balance will be credited within 3–10 minutes.
BKash/Nagad transfers typically take 15–30 minutes. It may take a little longer at night. If it's been over an hour, please contact support.
As a new member Cric ExWhen you register and make your first deposit, the welcome bonus is automatically credited to your account. No separate code is required.
Bonus funds cannot be withdrawn directly. Bonuses are released after you meet the required wagering amount. Each bonus has its own wagering conditions, clearly stated on the promotions page.
If you don't receive your bonus after a deposit, contact support within 24 hours. Attaching a screenshot of the deposit will help resolve it faster.
Cric ExBefore betting on -, there are a few basics worth knowing. What odds mean, what types of bets are available, and what happens if a match is cancelled — all of that is covered below.
Decimal odds represent a multiplier on your stake. For example, odds of 2.5 mean a ৳100 bet returns ৳250 (including your original stake). Higher odds mean higher risk — but a bigger reward.
In-play betting lets you place bets in real time while a match is in progress. Odds change after every ball, so quick decisions are key.
If a match is cancelled due to rain or any other reason, your stake will be refunded. However, once a certain number of overs have been completed, the result may be considered valid.
You can cash out of your bet before the match ends and receive a partial payout based on the current odds.
Use a mix of uppercase letters, lowercase letters, numbers, and special characters in your password. Avoid using your date of birth or phone number as a password.
Cric ExEnabling two-step verification on - significantly boosts your account security. You'll need both your password and a mobile OTP each time you log in.
If you notice any login activity or transactions on your account that weren't made by you, contact support immediately. Change your password and enable 2FA.
Most Frequently Asked Questions
If you can't find your answer, our support team is always ready to help
The fastest option. Get a reply in Bangla within 5 minutes. Click the chat icon at the bottom right of your dashboard.
Active 24/7For complex issues, send us a detailed email. Attaching screenshots helps us resolve things faster.
support@cricex.meCheck our detailed FAQ page for common questions — most answers are already there.
Always Available